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Customer Service News

11-17-2003
In the near future we will be adding 2 more DNS servers to our array. At the same time we will be updating our IP addresses on our servers to a new block to accommodate more servers and services. Currently there may be some "slowness" of website displaying and editing because of this, but there should be no down time.

If you have any questions or problems, please contact us at support@glws.com.

8-28-2003
Spam filter SpamAssassin is currently running on the mail servers. One way to implement it is to set up a message rule in Outlook and Outlook express to search Message Headers for "X-Spam-Flag: YES". If it is found odds are the message is spam. But you can do with it what you wish. There may be specific "plug-in" modules for various EMail programs for this spam filter. At this moment we have not thoroughly searched for such applications since we are using the 'Message Rule' method outlined above.

8-21-2003
Currently the EMail size limit, that was implemented because of the 'sobig' worm, has been removed and we are closely monitoring all EMail.

There is a filter in place that drops any message with an executable attachment (.exe, .pif, .bat, .com, etc). This was necessary due to the extreme volume of mail being sent through the servers. This small filter is placing a significant load on the machines, and we are working on making the process more efficient and less intensive. While we are doing this, the mail process may be restarted, but no mail will be lost.

If necessary, the EMail size limit may be placed back into effect.

Within a week we will be upgrading the EMail machines. If the upgraded machines are able to handle the load of the current filters that are in place, we will hopefully be implementing Anti-Virus scanning and spam-tagging software in the near future.

8-19-2003
Since last tuesday we have been combating the new variation of the 'sobig' worm. Because of this we have had to limit the size of file attachments to 97k because most of the worm attachments are in the 98-100k range. As soon as this is taken care of we will lift the size restriction on attachments. Until then if you need to pass files you might try uploading them to a directory and passing the URL to your intended recipient.

If you need help doing this please contact us at either support@glws.com or 269-998-9612 and w will help you with using this method of transferring attachments.

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